Cards

There is a $10 fee for your MyCardCreation order. This fee is deducted directly from the checking account that is associated with your debit card. If you do not have enough funds to cover the fee, your order may not be processed.

What images can I use on my debit card?

• Please refer to our Image Guidelines to ensure your image is in line with the service criteria. Western States Bank does reserve the right to reject any image/photograph submitted at its discretion.

How much does it cost to order a personalized card through MyCard Creation?

• MyCardCreation debit card orders are $10.

How do I pay for MyCardCreation order?

• The fee for your MyCardCreation order will be deducted from the primary checking account tied to your Western States Bank debit card. If you do not have the funds to cover the fee, your order may not be processed.

What will happen when my card expires?

• When Western States Bank renews your debit card upon expiration, you will receive your personalized renewal card with the same image and card number at no charge. If you wish to change your card image prior to renewal, you must place an order for a new MyCardCreation design at least 60 days prior to your card's renewal. If you choose to have a new MyCardCreation design, there will be a $10 charge for your new image.

Does my MyCardCreation card replace my current debit card?

• Yes. Your MyCardCreation debit card will replace your current debit card. You are strongly encouraged to destroy your old card once you receive and activate your new MyCardCreation debit card.

Will my MyCardCreation debit card have the same card number as my current debit card?

• Your MyCardCreation debit card number will typically remain the same. However, Western States Bank may issue a new card number under certain circumstances.

Does the contact information and address I enter for my order have to match that on my Western States Bank account?

• Yes. Please use the contact and address information currently on file with Western States Bank when ordering your MyCardCreation debit card. Your MyCardCreation debit card will only be shipped to the address on file with Western States Bank. If the contact or address information on file is not correct, please log into your online banking or contact your local branch to update your information prior to ordering a MyCardCreation debit card..

How long will it take to receive my new card?

• Upon approval of your card image, please anticipate delivery of your MyCardCreation debit card in 7-10 business days.

What happens if my image is denied?

• If your image is denied, you will receive an email from Western States Bank Customer Service indicating that your order cannot be processed. You may submit a new image that follows the guidelines following the notification..

How often can I change the image on my debit card?

• You can change your MyCardCreation image as often as you would like. There is a $10 fee for each new MyCardCreation order.

Will my PIN change with my new debit card?

• No. Your PIN will remain the same. If you would like to change your PIN, you can call 1-800-992-3808..

Can I put a picture of my business on my debit card?

• Yes. Western States Bank business debit card holders may use an image of their business or company logo on their MyCardCreation debit card.

What happens if my personalized debit card is lost or stolen?

• In the event your card is lost or stolen, Western States Bank will issue a replacement card to you with a new card number (replacement card fees may apply, see current Fee Schedule). After a replacement card has been issued, you may request a personalized debit card using the new card number and the same image that was on your prior card for a cost of $10. If you would prefer to change your card image, you will need to place a new MyCardCreation order at a cost of $10.

The help make the customization of your Western States Bank debit card even easier, we are providing the following image guidelines to help you select the best image for your new card.

Selecting Your Image

Western States Bank reserves the right to determine whether a submitted image will be accepted or denied. All images submitted must have the consent of the owner, including images downloaded from the Internet. We will deny the use of images that contain the following:

• Trademarks, copyrighted materials or brands or any third party, logos, slogans or any material that could infringe on copyright or trademark rights.
• Phone numbers, addresses, URL addresses, account or PIN numbers
• Advertising or promotional material, or branded products
• Celebrities, actors, musicians, professional athletes, politicians or public figures of any kind (the only exception to this is permission-based photos of you, your family members or friends photographed with a famous person)
• Provocative, sexual, profane, obscene, violent or other offensive content
• Nudity or semi-nudity
• Images of alcohol, tobacco, or firearms
• Images which show criminal or illegal activities or otherwise inappropriate behavior
• Racial, political, religious, culturally or socially sensitive material.
• Any image deemed inappropriate by Western States Bank
• Images that do not meet the above guidelines will be declined, and you will be notified by email of our inability to process the request. You may then submit a new image that meets the specification. If an image or repeatedly submitted images do not follow these guidelines, Western States Bank reserves the right to exclude your future use of the MyCardCreation services.

Special Notices to Business Customers

To allow our business customers the ability to extend visibility to their brand, Western States Bank Business Debit Cards will be permitted to feature their company's logo, slogan, advertising or promotional material or branded product that pertains specifically to their business.

Image Tips

• Image should be a minimum of 840x840 pixels for best quality and may not exceed 10MB in size.
• Images must be either jpeg, gif, png, bmp or tiff formats
• Small images will reproduce poorly; for best results and greater image clarity, use larger images with higher resolution.
• You'll have the opportunity to make some adjustments to the appearance of your image in the Debit Card Design Studio.
• If you increase the scale of your image too much, it may print poorly if you have a smaller file size.
• The time your image takes to upload depends on your internet connection speed; the larger the image, the longer it will take to upload.